Who we are

Sigma UK is operated by Sigma UK Distribution Limited, registered in England and Wales under company number 08922684.

Information we collect

When you contact Sigma UK, we may receive:

• Your name
• Your email address
• Your telephone number, where supplied
• The contents of your enquiry
• Relevant product, training, support or business information you choose to provide
• Limited technical information recorded by our website systems for security and reliable operation, such as an IP address, browser information or server logs

How we use your information

We use the information provided to:

• Respond to your enquiry
• Provide requested product information or technical support
• Discuss training, demonstrations, stockist or trade enquiries
• Assist with spare parts, warranty or after-sales matters
• Maintain the security and proper operation of the website
• Meet legal, regulatory or legitimate business-record requirements where applicable

Contact-form information is not used to automatically subscribe you to marketing communications.

Our lawful basis

We normally process enquiry information because it is necessary to respond to a request you have made and because Sigma UK has a legitimate business interest in answering enquiries and providing product, training and technical support.

In some circumstances, processing may also be necessary to take steps at your request before entering into a contract, to perform a contract, or to comply with a legal obligation.

How long we retain information

General website enquiries are retained only for as long as reasonably necessary to answer and manage the enquiry and are normally deleted within 12 months after the matter has been resolved.

Information connected with an order, warranty matter, dispute, accounting record or legal obligation may be retained for longer where reasonably necessary or required by law.

Who may process your information

We do not sell personal information or share it with other organisations for their marketing.

Information may be processed on our behalf by service providers necessary to operate our website, hosting and email systems. These providers may only handle information for the relevant service and subject to appropriate contractual and security arrangements.

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

International processing

Some technology or email service providers may process information outside the United Kingdom. Where this occurs, we expect appropriate safeguards recognised under UK data-protection law to be used.

Your data-protection rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to erase information where applicable
• Ask us to restrict how information is used
• Object to certain uses of your information
• Request data portability where applicable

Not every right applies in every circumstance. To make a request, email crina@sigmauk.co.uk . We may need to confirm your identity before completing a request.

Complaints

Please contact us first if you have concerns about how we use your information, and we will try to resolve the matter.

You also have the right to complain to the UK Information Commissioner's Office through ico.org.uk/make-a-complaint .

Contact us

For questions about this privacy policy or the personal information we hold, contact:

Sigma UK Distribution Limited
Email: crina@sigmauk.co.uk
Telephone: 02392 791230

Changes to this policy

We may update this policy when our website, services or legal obligations change. The latest version will always be published on this page.